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Terms of Service ("Terms")

Last updated: (2018-01-12).

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://www.gocarer.com website (the "Service") operated by GoCarer Limited ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Email and SMS Text message ("email", "message", "messages", "SMS", "Text message", "Text messages")

GoCarer will send you reminders for any appointments you have booked with us via Text message. Text messages also serve as a communication tool between GoCarer and yourself, including but not limited to making complaints, compliments, enquiries and feedback. All communication between GoCarer and yourself are logged for internal auditing and safeguarding purposes. A log of all communication can be accessed through your email and phone SMS history, and by going to My Account and selecting My Messages if you are signed in.

In the near future, we are also planning to send other health information out by Text message such as letting you know that your results are back, or that we need to get in touch with you. We might also occasionally send information about special clinics and workshops we are running that you might be interested in.

The Text message service should not be solely relied upon, as the responsibility of attending and cancelling appointments still rests with you, but we hope this will make things easier.

Messages are generated by an GoCarer secure service, however they are transmitted over a public network to a personal phone. We will never transmit any information that would enable an individual patient to be identified, or specifically which tests they have had.

By continuing, you are giving consent to GoCarer contacting you by Text message for the purpose of health information and appointment reminders. You will ensure that you keep us informed of your up to date mobile number at all times, or if the number is no longer in your possession.

You can inform us your up to date mobile number by sending us Text message, or update your account details under My Account page.

SMS and data rates may apply. All users have the right to change their minds and have this service stopped. If you no longer wish to receive Text message please notify us in either writing or sending 'STOP' to our Text message. By doing so, we assume you terminate or suspend access to our Service immediately, please refer to Termination for more details.


GoCarer's fees are for the provision of services by its employees. These will be notified to the purchaser / client before GoCarer commences therapeutic support services. Any special fees or terms with the purchaser / client will be confirmed, in writing by and authorised representative of GoCarer.

The services purchased from GoCarer must be paid at the time of booking sessions. The only exception is if your therapeutic care is funded directly by your local authority or NHS via spot contract.

Fees cover for the following:

  • All necessary therapeutic care as defined in your action plan.

Fees do not include:

  • Any subsistence, travel or activity expenditure accumulated by the service user and/or their family during a GoCarer Therapeutic Care session.
  • GoCarer will give a minimum of one week advance notice of any change in fees.

Personal Finances

GoCarer cannot offer medical, financial or legacy advice. GoCarer can signpost information regarding state benefits, medical, direct payments and personal health budgets.

Changes or Cancellation of Appointments

Clients must make changes to the time, date or location of any appointment with at least 48 hours notice before the original appointment time.

Clients may also cancel appointments, with no administrative cost, with at least 48 hours notice before the original appointment time. There will be no refunds if client does not give notice of cancellation within 48 hours, or fails to attend the appointment.

Notice of any changes or cancellations to appointments can be made through contacting us via Text Messages (see 'Email and SMS Text message' in Terms of Service).

Continuity of Service

GoCarer recommends that a minimum of 1 therapist and 1 carer are introduced to every client. We will always provide cover in the event of a regular therapist or carer is unavailable due to annual leave, sickness leave or training cover. We endeavour to provide the same therapist and carer on each Action Plan timeframe.

If there are adverse changes in weather conditions, making travel unsafe, we will contact you via Text Message to reschedule the visit.

We endeavour to ensure your staff member arrives to the session on time, if there are any unexpected delays we will contact you to advise as soon as possible.

Days of Work

GoCarer provides services between 08:30 - 18:30 Monday to Friday excluding Bank Holidays.


GoCarer understands its responsibility in line with the Data Protection Act 1998. Any information relating to you or your family will be retained in the strictest confidence. Access to information is limited to external bodies essential for continuity of care or education with your consent. We will only contact third parties, for example the local authority or NHS if there is a risk to your health or welfare, or that of someone else. All information is passed on a need to know basis only (only shared with the professionals who need to know) and passed with the strictest confidence. We will tell you or your family (where telling your or your family would not create a situation of harm to self or another) when we need to tell someone about a concern.

We will never share your information for marketing purposes, without your expressed consent.

Health and Safety

GoCarer is committed to the health and safety of all clients, their families and our staff. With this in mind, we provide health and safety training for all our staff at regular intervals. We will work with you to identify risks and methods of reducing risk. The recorded risk assessment is reviewed regularly and updated as required. The law requires that GoCarer staff members and the people we support (and families) are mutually responsible for health and safety in the workplace (usually your Home).

Policies and Procedures

All GoCarer Policies and Procedures are available upon request. Please contact GoCarer via Text Messages (see 'Email and SMS Text message' in Terms of Service). Many of our Policies and Procedures are also available in Easy Read, we will advise you which policies are available in Easy Read when you contact us.

Insurance Details

GoCarer is insured by Towergate Insurance. Our policy covers:

  • Employers Liability
  • Public Liability
  • Medical Malpractice
  • Contents Cover
  • Business Interruption
  • Money Cover
  • Directors and Officers Liability
  • Professional Indemnity
  • Loss of Registration Cover
  • Legal Expenses
  • Fidelity Guarantee
  • Personal Accident Cover

Limits of Liability

GoCarer accepts no liability for the actions of any persons in its direct employment except where such actions relate to the duties of the staff resulting from the course of such employment.

Force Majeure

No liability shall attach to GoCarer in respect of natural disasters, riots, civil commotion, usurped power, strikes or labour disturbances or any other circumstances which are beyond the control of GoCarer at any given time.


All GoCarer staff have completed full Enhanced DBS with Children and Adult Barring checks.

Client Vehicles

GoCarer staff are not permitted to drive your vehicle due to insurance liability limits.


Whilst GoCarer team members will endeavour to respect you and your property, and will handle your belonging with care. GoCarer accepts no responsibility for breakages / damages within your own home as should be covered by your own home insurance.

No Gifts Policy

GoCarer staff are not permitted to accept any gifts from clients at any time. If you are pleased with our staff member please do contact GoCarer and provide feedback. Your feedback forms part of supervision and appraisal and may affect performance related pay and career progression. You are welcome to give cards such as thank you or holiday cards.

Complaints and Compliments

If you are signed in to the GoCarer website, you can make any complaints or compliments by accessing My Account and clicking on Provide Feedback.

If you cannot sign in to the GoCarer website, please address complaints and compliments to:

Anzel Lai who can be contacted on hello@gocarer.com or telephone 01752 875668.

If you make a complaint we will send you our complaints procedure which is also available in easy read.

If you feel your complaint is not dealt to your satisfaction, you can contact your local authority social services or NHS. You could contact the care services ombudsman on 03000 610614.


The safeguarding lead for GoCarer is Anzel Lai. If you are worried about abuse, please contact Anzel on hello@gocarer.com or telephone 01752 875668.

You can also contact your local authority social services, NHS or police if you are worried about abuse.

Equal Opportunities

GoCarer is committed to providing equal opportunities, and makes no discrimination on the bases of Age, Disability, Progressive Conditions, Gender Reassignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex or Sexual Orientation.

Quality Assurance

GoCarer will supervise its staff to ensure satisfaction with standards of work. When GoCarer is supervising staff who are providing support to yourself or your family, we may contact you to provide feedback relating to their performance.

You can also provide feedback at any time about your experience with GoCarer through sending us a Text Message (see 'Email and SMS Text message' in Terms of Service). We really do want to hear from you!

We believe in ongoing quality improvement and embrace any ideas you may have. If you think there is anything we can be doing better please contact us.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Links To Other Web Sites

Our Service may contain links to third­party web sites or services that are not owned or controlled by GoCarer.

GoCarer has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that GoCarer shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third­party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Country of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Privacy Policy ("Privacy")

Privacy Policy on Cookies Usage

Last updated: (2017-07-21)

Privacy Statement: How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track booking contents and remember if you are signed in.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is your viewing preferences
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
  • The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Offer Live Chat and Messaging Support (If available)
  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)
  • To view the 'Add This' Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the 'Opt Out' button.

This website will not

Share any personal information with third parties or marketing agencies.

Contact Us

If you have any questions about these Terms or Policies, please contact us.

What People Say

"For the first time since starting our autism journey I feel supported. Amazing team of people, I am so pleased to have found them."

- Lauren -

"As a member of staff I found it really interesting how you got young people to take part and how you managed to settle young people in and how you reacted to individual needs!"

- Sonia -

"All was good. Young people did work they normally would not take part in."

- Dianne -

"My child really enjoys coming to the workshops, GoCarer provides a wide range of good activities that capture interests for all the children. The workshops have been really beneficial to my child as it’s given them the opportunity to build confidence interacting with unfamiliar adults and develop social skills to help them work with other children of different ages. These workshops have also helped my child to feel much more relaxed after finishing school, and they’re much happier."

- Parent 1 -

"My son has a fantastic time at the workshops, and really enjoys the craft activities available to him. These workshops allow him to really show his creative side, and gives him the chance to work with different people in a different environment to the classroom, and this has helped him to feel a lot more comfortable at school. Every week he’s really looking forward to coming to the workshop and it’s had a noticeable benefit to his mood when he comes home after the workshops."

- Parent 2 -

"We really enjoy coming to the workshops each week. The staff are very approachable and very friendly. They provide lots of arts and crafts as well as sensory play. My child really enjoys taking part and loves coming to the workshops after school."

- Parent 3 -

"My child loves your sessions so much. The space to be free to create and explore their ideas is so wonderful. A session for all children!"

- Parent 4 -

"We love these sessions! It's the first time my son has asked if 'his thing' is on, and the first time ever he's been interested in coming along to something. He interacts so well with the children in the group, and it's really helped him socialise."

- Parent 5 -

"Amber was great with the children. She understood the children’s needs and the children enjoy and felt comfortable and confident with her. Sensory activities were enjoyed by the children."

- Parent 6 -

families we are supporting


Who We're Working With...

Get In Touch

Phase 1, Plymouth Science Park, 1 Davy Road, Derriford, Plymouth, Devon. PL6 8BX
01752 875 668